We ask for payment at the time of consultation or at collection time at the surgery.

We accept cash and the main credit and debit cards. We also accept payment over the phone. We no longer accept cheques.

If you realise payment is going to be a problem, please let us know BEFORE treatment begins and together we can discuss the best way to proceed.

Please present your pet between 8-8.30am unless otherwise instructed.

Ensure your pet has NOT eaten for the previous twelve hours, but always allow access to water.

We routinely provide estimates for our operating and investigative procedures. However, the full extent of a problem may only become apparent during surgery or investigation and this can obviously lead to extra costs. We aim to keep you informed at all times, so please ensure we have your mobile and telephone numbers.

Because of the rapidity of our in-house laboratory, results may be relayed to you by our vets during the day [particularly if urgent decisions are required regarding your pet] ? otherwise please call between 4.00 and 4.30pm for a more detailed discussion.

We also use external laboratories for more complex tests and cultures and this can take several days before results are available.

Please ensure that dogs are kept on a lead while in the surgery and that cats and small pets are secure in baskets. We can loan cages and leads on request if required.

If you suspect your pet is highly infectious e.g. dogs with kennel cough, or a cat sneezing or with a discharge, please keep your pet isolated from the other patients. If it is easier, you can return to your car and we will tell you when to come to the Examination Room.

Thank you for your consideration.

This service is only for those pets under our veterinary care. Please give us 24 hours notice if possible.

For long-term medical conditions, pets must have been seen within the last six months. Some medical conditions e.g. heart problems or kidney disease may require more frequent veterinary examinations and blood tests.

Prescription, flea, tick and worm preparations. Pets must have been seen within the last twelve months. Free nurse?s checks are offered for pets that are overdue for treatment.

Written prescriptions are £7.66 PER ITEM.  However, please note we cannot accept responsibility for any drug-related or other problems from products that you have purchased over the Internet.